Refund & Returns Policy

TurboIELTS Mock Test Platform sells digital test credits that provide access to computer-delivered IELTS mock tests. These are consumed digital services — access is granted immediately upon successful payment and credits are applied to your account in real time.

All payments are processed via Razorpay.

We may consider a refund in the following genuine circumstances:

• –Duplicate charge: You were charged more than once for the same credit purchase due to a payment system error.
• –Accidental purchase: A purchase was made in error and no credits have been consumed.
• –Technical failure: A verified technical fault prevented you from accessing or completing a test, and our support team was unable to resolve the issue. In this case, a credit restoration or refund will be offered.

Refund requests must be submitted within 7 days of the payment date, along with your registered email address, payment reference number, and a description of the issue.

Refunds will not be granted in the following situations:

• –Credits have already been consumed (tests have been started or completed)
• –Dissatisfaction with AI-generated band scores or evaluation feedback
• –Failure to achieve a desired IELTS band score in an official exam
• –Change of mind after purchase
• –Inability to use the Platform due to the user's own device, browser, or internet issues
• –Violations of these Terms & Conditions, including account sharing or misuse
• –Requests made more than 7 days after purchase

If you start a paid test and abandon it before completion:

• –Credits are deducted when a paid test begins.
• –If you experience a verified technical failure (e.g., server error, speaking evaluation failure) that is confirmed by our support team, your credit will be restored.
• –Abandonment due to personal reasons (closing the browser, poor internet, changing your mind) is not eligible for credit restoration.

Contact us at turboieltsprep@gmail.com with:

• –Your registered email address
• –Razorpay payment reference number or transaction ID
• –Description of the issue
• –Any relevant screenshots

We aim to respond within 2 business days and to process approved refunds within 7–14 business days via the original payment method.

We encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or Razorpay. Raising an unjustified dispute may result in temporary suspension of your account while the matter is reviewed. TurboIELTS reserves the right to contest fraudulent or unjustified disputes.

We may update this Refund Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Platform after changes are published constitutes acceptance of the updated policy.

Email: turboieltsprep@gmail.com

Platform: mocktest.turboielts.com